Skip to main content
logo Library

Frequently Asked Questions

Find what you need in our searchable FAQ.

All 

I'm having trouble accessing electronic resources or databases, can you help me?

69 views   |   0 Vote this question as useful.   0 Vote this question as not useful.   |   Last updated on Jul 18, 2024    Databases Hours and Access Technology

 

Get patron information- what error messages are they seeing; are they a current UTC student, staff, or faculty.

  1. Make sure patron is logged into their Library Account  with UTCID/PW
  2. Try a different browser.
  3. Close browser completely and reopen. 
  4. Clear history/cache in browser.
  5. Look at Database Access Help Guide: https://guides.lib.utc.edu/database-access-help for more
  6. If not solved, take patron information and forward chat to libcommons list.