Frequently Asked Questions

We have printers available to use on the ground, 1st, 2nd, and 3rd floors. You can print either from one of our computers (just hit file--> print), or from your own laptop by uploading your document to mocsprint.utc.edu. Once you send or upload a document to the printer, it will be ready to print immediately. Swipe your MocsCard to release your prints. For full information on how to print at the library, look at this website: https://www.utc.edu/library/services/technology/printing.php

On Campus:
Try following the directions in this document: https://new.utc.edu/sites/default/files/2020-03/mobile-print-instructions.pdf

Off Campus:
If you're trying to access mocsprint.utc.edu from off-campus, you need to setup UTC's VPN on your device first. Download links and directions for different types of devices can be found here:
https://netaccess.utc.edu/vpn/

Once you've downloaded the VPN, follow the directions found at this link for setting it up and using it to connect to websites that are usually only accessible on UTC's campus:
https://blog.utc.edu/it-knowledge-base/category/network/vpn/

We have a great guide for Annotated Bibiographies, you can find it here: https://guides.lib.utc.edu/annotated-bibliography

Or by clicking Research Guides from the homepage, and finding on the Topic Guide list. From that guide, there are links for Make a Research appointment and for Writing Help, if you need it.

Currently, we have two option for paying your fines:

1. You can come to the 1st floor Checkout Desk and pay the fine using ScrappyCash on your MocsCard.
2.  You can pay your fine through the bursar's office.

Here are directions for how to pay your fine online: (Note: This is a PDF in our GDrive, staff will need to download it and send as an attachment.)
https://drive.google.com/file/d/1ORKHuxy0eAGNn9H2yDm30TxEEFP8bUcW/view?usp=sharing

For Faculty: Yes! For instructions on how to request a scan of something in our collection, follow this link: https://www.utc.edu/library/services/faculty-staff/request-scan-library-materials

For Students: Unfortunately, no. You can, however, place a hold on the item, check it out, then use one of our scanners here at the library to scan a few pages of the book.
(We may be able to make exceptions to this for distance students. Take student's information and forward it to Al if you get a scanning request from a distance student.)

We have these items available at the 1st Floor Checkout Desk for short-term loans:

3 hour loan:

• Laptops
• Phone Chargers
• Macbook chargers
• HDMI cords
• USB-C hubs
• VGA->HDMI converters

1 day loan:

• Chromebooks
• webcams
• calculators (graphing, scientific, financial, basic)

For students:

Yes, we have wifi hotspots available for semester loans for those experiencing hardship and do not have the necessary technology resources to complete your classwork and related responsibilities. Visit this page to make a request for one: https://utc.teamdynamix.com/TDClient/2717/Portal/Requests/ServiceDet.aspx?ID=52418

 

In person: All you need to do is return it to the 1st floor Checkout Desk at the library!

Or, if it was shipped and the patron need a return shipping label: take their information and forward it with their request to Access Services.

.gov sources are published by a US government source, .edu sources are published by US educational institution. 

Government sources are generally considered legitimate and reliable, however with .edu sources, be aware that sometimes student work gets published that way! Make sure you read everything critically.

Students are asked to write a Literature review, research article matrix, on a scientific topic of interest to them. Could be health science or life science, HHP or even engineering or math. Mostly need direction towards subject specific scholarly sources - specific databases and focused searching in Quick Search.

Take a look at the Scientific Writing Subject guide, here: https://guides.lib.utc.edu/ENGL2820 

To get there, just click Research Guides on the homepage, and find it under the Course Guides list.

Use this website to start the registration: https://portal.utc.edu/registration. You'll answer 'No' to the first question because you are a guest; then just work your way through the rest. FYI- you will need your phone nearby because the system texts you a password to verify. 

EndNote is a citation management software that allows the user to import citations into the software and easily integrate the citations into a research paper or presentation in any citation style.

1. EndNote Versions: There are two versions of EndNote—EndNote desktop and EndNote online. The online version is a pared down version of EN desktop, but might be a good choice for those who don’t need the robust features of EN desktop. Most of our training materials speak to the desktop version, however, because that is the most widely used version on our campus.   Avoid making a suggestion of which version to use—instead, refer them to their professor or committee chair.

1. Password must be up to date.
2. Software License Keys & Extraction: Downloading instructions with EndNote downloads is mandatory. Follow all directions, particularly extraction (unzipping). You MUST unzip EndNote BEFORE running the installation. If you fail to do so, you will see a box that requests input of a license and product key (there is no license or product key). If you see this box, choose “Cancel” and return to the zipped file & “Extract All”.

 

If they have more questions, refer them to Make a Research Appointment: https://www.utc.edu/library/help/request-an-appointment so that someone can help them one-on-one with it.

OR, if patron is struggling with downloading/installing EndNote, refer them to Campus IT.

From the homepage, click Book a Room: https://www.utc.edu/library/services/rooms 
Sign in with UTCID & Password, select your room, date, and time. You should have access to the room 10 minutes after making your reservation. Swipe into your room using your own Mocs Card. If that doesn't work, visit the 1st floor Checkout Desk and we'll check a key card out to you.

Many ENGL 1020 professors assign an annotated bibliography assignment requiring students to find a mix of scholarly and popular sources. Later in the semester they write a research paper. Many students need help finding the right size topic, or the right perspective. Some may need to be guided to narrowing their topic down a bit. Also, they may not understand how to find scholarly sources on their exact topic (for example: they are researching felony disenfranchisement in Tennessee, but the only scholarly sources are from other states)

Take a look at the Rhetoric and Composition guide, here: https://guides.lib.utc.edu/rhetoric_and_composition

To get there, just click Research Guides on the homepage, and find it under the Course Guides list.

You can find Starbucks' open hours here: https://mocsdining.campusdish.com/LocationsAndMenus/StarbucksatUTCLibrary

Sure thing, check out the "Finding Dissertations" area of our Learning and Leadership research guide: https://guides.lib.utc.edu/c.php?g=815499&p=6020402

To check out an item from the physical collection, you have two options.

1.  Come to the library, go down to the stacks to find the book or books you'd like to check out, then bring it back upstairs to the Checkout Desk to check it out.
2. Place a hold on the item, then a library staffer will retrieve it from the stacks and we'll email you when it's ready to pick up from the 1st floor Checkout Desk or via contactless pickup from a locker in our Chamberlain Lobby.

For instructions on how you can place a hold on an item, follow this link:
https://www.utc.edu/library/services/check-out-renew/request-item.php

We're not offering to mail items anymore, but if a patron requests it we may be able to on a case-by-case basis.

Interlibrary Loan requests are managed in your UTC Library Account. To log in, use your UTCID and Password. Use the “Make a Request” form to submit a request for an article, book chapter, book, or DVD to be sent from another library.

Check out this page for full ILL instructions: https://www.utc.edu/library/services/interlibrary-loan

It is, our doors are open! Everyone is welcome to come use our space. If you would also like to make use of our materials or services, refer to our Borrow and Return Materials page to see what specific library privileges are available for your user group: https://www.utc.edu/library/services/borrow-and-return?group=2511

Note: We do charge a $50 per year for a community borrower card, visit us at the 1st floor Checkout Desk to apply for a community borrower card!

Get patron information- what error messages are they seeing; are they a current UTC student, staff, or faculty.

1. Make sure patron is logged into their Library Account  with UTCID/PW
2. Try a different browser.
3. Close browser completely and reopen. 
4. Clear history/cache in browser.
5. Look at Database Access Help Guide: https://guides.lib.utc.edu/database-access-help for more
6. If not solved, take patron information and forward chat to libcommons list.